Monday through Friday 9AM to 5PM CST
4740 N. Cumberland Ave.
Chicago, IL 60656
*** SHOWROOM BY APPOINTMENT ONLY ***
For questions about your order, please call us toll free at 800-686-0904 or email us at firstname.lastname@example.org
About Real Wood Rustic Furniture
Some of the furniture we carry is made from rustic unprocessed wood or logs. As the wood ages and dries out, the moisture in the wood gets released which may cause the wood to shrink. This shrinking of the wood or logs can cause "checking" Checking is a normal process that happens in wood as it dries. The checking can be a small crack, to ones that run the length of the log. This does not affect the strength of the wood, it is still structurally sound after checking. Checking actually helps preserve the wood, as the moisture that causes degradation in the wood can more easily escape. This is not able to be claimed as damaged and returned. It is natural for the wood to do this, and there is no detriment to the structure of the unit. The checking actually adds further character to the already beautiful wood pieces available.
Shipping Cost Calculation and Taxes
Shipping charges are calculated based on weight, location, and number of shipments in the order. You can add items to the online shopping cart and enter your zip code, without entering your credit card information, and press apply to see the shipping charges. Some larger items, like cabinets, flooring, and workbenches, are shipped via freight truck lines. If you have any questions on the shipping cost email email@example.com
Tax is only charged on Illinois orders.
You can cancel an order within 30 minutes of placing your order without a cancellation fee. Any order cancelled after the 30 minute period is subject to a 10% cancellation fee times the value the items cancelled. No order is cancellable after it enters shipping process. Orders are processed in our system within 30 minutes of ordering.
Back orders can be cancelled without penalty unless they have shipped.
Estimated Shipping Time Frames
We use business days, anyday not a weekend or holiday, as a time frame. We ship most products by UPS ground and Fedex ground.
We will notify if there is a back order on the product by e-mail. For most orders we provide a tracking number which can be used to track the progress of your shipment by clicking on the link in the order status e-mail. We verify all estimated shipping time frames with confirming e-mails to you.
Shipping Time Frame: The number of business days from the time you place your order to the time the product ships. Ship time frame are located within description of each item, if you have any questions in regards to the shipping time of a product please email firstname.lastname@example.org If you order multiple items, some items ship faster than others and you will receive status by email on each item.
Shipping Outside the Continental U.S. 48 states, International Orders
Please read carefully if you are ordering outside the United States. We will accept and fulfill orders on a case by case basis for all originating orders in Canada, Ireland, United Kingdom, Alaska, Hawaii and Puerto Rico. If you are from another country, we can accept orders via email at our discretion. Most International orders would require the customer to use a freight forwarding company in the United States, Scenic Furniture, Inc. would only accept wire transfer of funds for these orders. In some cases, we can ship product direct to that country. Please email your address, country or origin and product(s) you would like to purchase. We can then advise of the process to purchase. All sales final on International orders, no returns or refunds. You should also be advised most warranties are not valid outside the United States, if they are valid you may be responsible to ship product to service organization in United States.
These orders are subject to increased shipping fees and in some cases these Countries will collect duties on merchandise that enters these Countries. We are not responsible for outlining any taxes, duties or custom broker fees by any Country outside the USA.
Duties, Taxes, Tariffs, Brokerage fee's and all other applicable fee's that may be charged upon entry of our shipped product to Canada is the sole responsibility of the customer and is NOT included in the flat shipping cost.
If you have any questions on Canadian import fee's prior to placing your order, please call the following numbers for Canadian customs:
From within Canada, call:
1 800 461-9999 (toll free)
From outside Canada, call:
(204) 983-3500 or (506) 636-5064 (long-distance charges apply)
Credit Card Charges
Please be advised that your credit card statement will be processed through Scenic Furniture, Inc. The statement will read Scenic Furniture, Inc. We accept Visa and Mastercard. Please be advised if you request an alternate address to "Ship to" other than "Bill to" that your bank may require that the "Ship to" address be on file with your issuing bank. The charge may be declined if the "Ship to" is not on file with the bank. Please contact your issuing bank to have them put on file your alternate address and try the order again.
Fraud Protection System
Scenic Furniture, Inc. can not prevent
fraudulent parties from placing orders on our web site however we
will not process and ship any fraudelent orders. We have a
proprietary screening method on all orders and fraudulent orders are
flagged for investigation. In some cases, we will ask for printed
identification before processing and shipping orders.
We guarantee that any purchases made at Scenic Furniture, Inc. will arrive in perfect condition, please open and inspect merchandise immediatly. All items are priced and shipped carrying full insurance. In the event that an item is not in good condition, please email us, at email@example.com for replacement or repair information. You must notify us within 30 days if a product is damaged, defective or has missing parts. After 30 days we are not responsible for defective or damaged products.
Our Return Policy
E-mail your Request for an return authorization to firstname.lastname@example.org. Requests must be made within 7 days of receipt of product. All defective returns are for an exchange only. For non defective returns, products must be factory sealed, unopened. We will not issue a return authorization for opened electronic merchandise for non defective products. For defective returns, we will issue a return authorization upon your explanation of defect. Refunds for non defective items that are unopened will be given after receipt at our warehouse and verification that the product is factory sealed. Refunds or exchanges for defective returns will be given after defect is verified by our technicians on staff. Some unopened non defective returns on items are subject to a restocking fee between 15% and 25%.
For your protection, we recommend that you use UPS insured for return shipment. Please insure the order for the full amount of your purchase. Please check with us on the proper address to return merchandise, do not return merchandise to address above, as this is not the manufacturing facility or warehouse. You must furnish a tracking number for a proof of shipment for all returns.
No returns on customized items. All
refused shipments will be assessed an automatic 25% restock
International Orders, all sales final, no returns or refunds.
Your satisfaction is very important to us. Contact our Customer Care department at email@example.com if you have additional questions about returns.