Monday through Friday 9AM to 5PM CST
sales@scenicfurniture.com
Scenic Furniture
4740 N. Cumberland Ave.
Chicago, IL 60656
*** SHOWROOM BY APPOINTMENT ONLY ***
Your Order
For
questions about your order, please call us toll free at 800-686-0904 or email us at
sales@scenicfurniture.com
About Real Wood Rustic Furniture
Some of the furniture we carry is made from rustic unprocessed wood or logs. As the wood ages and dries out, the moisture in the wood gets released which may cause the wood to shrink. This shrinking of the wood or logs can cause "checking" Checking is a normal process that happens in wood as it dries. The checking can be a small crack, to ones that run the length of the log. This does not affect the strength of the wood, it is still structurally sound after checking. Checking actually helps preserve the wood, as the moisture that causes degradation in the wood can more easily escape. This is not able to be claimed as damaged and returned. It is natural for the wood to do this, and there is no detriment to the structure of the unit. The checking actually adds further character to the already beautiful wood pieces available.
Shipping Cost Calculation and
Taxes
Shipping charges are calculated based
on weight, location, and number of shipments in the order. You can add items to the online shopping cart and enter your zip code, without entering your credit card information, and press apply to see the shipping charges.
Some larger items, like cabinets, flooring, and workbenches, are shipped via freight truck lines. If you have any questions on the shipping cost email sales@scenicfurniture.com
Tax is only charged on Illinois orders.
Order
Cancellation
You can cancel an order within
30 minutes of placing your order without a cancellation fee. Any
order cancelled after the 30 minute period is subject to a 10%
cancellation fee times the value the items cancelled. No order is
cancellable after it enters shipping process. Orders are processed in
our system within 30 minutes of ordering.
Back orders can be
cancelled without penalty unless they have shipped.
Estimated
Shipping Time Frames
We use business days,
anyday not a weekend or holiday, as a time frame. We ship most products by UPS ground and
Fedex ground.
We will notify if there is a back order
on the product by e-mail. For most orders we provide a tracking
number which can be used to track the progress of your shipment by
clicking on the link in the order status e-mail. We verify all
estimated shipping time frames with confirming e-mails to
you.
Shipping Time Frame: The number of business days from the
time you place your order to the time the product ships. Ship time
frame are located within description of each item, if you have any
questions in regards to the shipping time of a product please email
sales@scenicfurniture.com If
you order multiple items, some items ship faster than others and you
will receive status by email on each item.
Shipping Outside
the Continental U.S. 48 states, International Orders
Please
read carefully if you are ordering outside the United States. We will
accept and fulfill orders on a case by case basis for all originating
orders in Canada, Ireland, United Kingdom, Alaska, Hawaii and Puerto
Rico. If you are from another country, we can accept orders via email
at our discretion. Most International orders would require the
customer to use a freight forwarding company in the United States,
Scenic Furniture, Inc. would only accept wire transfer of funds for
these orders. In some cases, we can ship product direct to that
country. Please email your address, country or origin and product(s)
you would like to purchase. We can then advise of the process to
purchase. All sales final on International orders, no returns or
refunds. You should also be advised most warranties are not valid
outside the United States, if they are valid you may be responsible
to ship product to service organization in United States.
These
orders are subject to increased shipping fees and in some cases these
Countries will collect duties on merchandise that enters these
Countries. We are not responsible for outlining any taxes, duties or
custom broker fees by any Country outside the USA.
Duties,
Taxes, Tariffs, Brokerage fee's
and all other applicable fee's
that may be charged upon entry of our shipped product to Canada is
the sole responsibility of the customer and is NOT
included in the flat shipping cost.
If you have any questions
on Canadian import fee's prior to placing your order, please call the
following numbers for Canadian customs:
From within Canada,
call:
1 800 461-9999 (toll free)
From outside Canada,
call:
(204) 983-3500 or (506) 636-5064 (long-distance charges
apply)
Credit Card Charges
Please be
advised that your credit card statement will be processed through Scenic Furniture, Inc. The statement will read Scenic Furniture, Inc. We
accept Visa and Mastercard. Please be advised if you request an
alternate address to "Ship to" other than "Bill to"
that your bank may require that the "Ship to" address be on
file with your issuing bank. The charge may be declined if the "Ship
to" is not on file with the bank. Please contact your issuing
bank to have them put on file your alternate address and try the
order again.
Fraud Protection System
Scenic Furniture, Inc. can not prevent
fraudulent parties from placing orders on our web site however we
will not process and ship any fraudelent orders. We have a
proprietary screening method on all orders and fraudulent orders are
flagged for investigation. In some cases, we will ask for printed
identification before processing and shipping orders.
Safe
Delivery
We guarantee that any purchases made at Scenic Furniture, Inc. will arrive in perfect condition, please open and
inspect merchandise immediatly. All items are priced and shipped
carrying full insurance. In the event that an item is not in good
condition, please email us, at sales@scenicfurniture.com for replacement
or repair information. You must notify us within 30 days if a product
is damaged, defective or has missing parts. After 30 days we are not
responsible for defective or damaged products.
Our
Return Policy
E-mail your Request for an return
authorization to sales@scenicfurniture.com. Requests must be made within
7 days of receipt of product. All defective returns are for an
exchange only. For non defective returns, products must be factory
sealed, unopened. We will not issue a return authorization for opened
electronic merchandise for non defective products. For defective
returns, we will issue a return authorization upon your explanation
of defect. Refunds for non defective items that are unopened will be
given after receipt at our warehouse and verification that the
product is factory sealed. Refunds or exchanges for defective returns
will be given after defect is verified by our technicians on staff.
Some unopened non defective returns on items are subject to a
restocking fee between 15% and 25%.
For your protection, we
recommend that you use UPS insured for return shipment. Please insure
the order for the full amount of your purchase. Please check with us
on the proper address to return merchandise, do not return
merchandise to address above, as this is not the manufacturing
facility or warehouse. You must furnish a tracking number for a proof
of shipment for all returns.
No returns on customized items. All
refused shipments will be assessed an automatic 25% restock
fee.
International Orders, all sales final, no returns or
refunds.
Your satisfaction is very important to us. Contact
our Customer Care department at sales@scenicfurniture.com if you have
additional questions about returns.
